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Cancellation Policy & Cancellation Form

Cancellation Policy

Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.

The time limit for revocation is fourteen days from the day on which you or a third party appointed by you who is not the carrier took or has taken possession of the goods.

To exercise your right of revocation, you must inform us (Novidion GmbH, Fuggerstr. 30, 51149 Cologne, info@novidion.de, phone: 022039885200, fax: 022039885206) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also complete and submit the sample cancellation form or any other clear statement electronically on our website https://www.pulox.de/Widerrufsbelehrung-Widerrufsformular If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such revocation.

In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation
If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

Cancellation Form template
(If you want to cancel the contract, please fill out this form and send it back.)

- To Novidion GmbH, Fuggerstr. 30, 51149 Cologne, Germany, info@novidion.de, Fax: 022039885206

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the costumer(s)

- Address of the costumer(s)

- Signature of the costumer(s) (only if send on paper)

- Date

(*) Delete as applicable.

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days  without giving any reason.

The cancellation period will expire after 14 days         from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.       

To exercise the right to cancel, you must inform us (Novidion GmbH, Fuggerstr. 30, 51149 Köln, Deutschland, info@novidion.de, Phone: 022039885200, Fax: 022039885206) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

   

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://www.pulox.de/Widerrufsbelehrung-Widerrufsformular_en. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us),                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.            We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.   

                    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.                    You will have to bear the direct cost of returning the goods.                                You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.       

    Model cancellation form
   

(If you want to cancel the contract, please fill out the form below and send it back to us)

   

– To Novidion GmbH, Fuggerstr. 30        , 51149 Köln, info@novidion.de, Deutschland, Fax: 022039885206

   

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

   

– Ordered on [*] / received on [*]

   

– Name of consumer(s)

   

– Address of consumer(s)

   

– Signature of consumer(s) (only if this for is notified on paper)

   

– Date

   

[*] Delete as appropriate

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